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Return & Refund Policy

Unwanted item: 

If customers realize they ordered the wrong item and they do not want it, customers can return the item within 14 days after received the package. Unfortunately we do not accept customer's return if the item is opened or used, and it must be original packed and remain the same condition as you received it.

Defective or Wrong item:

If customer received the defective item or wrong item from us, please kindly send us an email. We will investigate on the case and arrange appropriate replacement and refund for the items.

For all refund and return request, we requires customer to show us the receipt from the purchase in order to complete the process. However, for the customers who are returning the item are required to pay the return shipping cost. After we received and inspected the returned item, we will refund the total amount by Foundasian Credits.

Please return the item to the address below and send us the receipt of your order through emails.

Address: Unit 1B, 7/F. Cheung Tat Centre, 18 Cheung Lee Street, Chai Wan, Hong Kong

Email: contact@foundasian.co