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FAQ

How to find a product that fits me?

FOUNDASIAN has a lovely Instagram Page, the easiest way is to contact us from instagram. You are always welcome to contact us and we will give you the best advise. Just in case you do not have instagram, just to let you know, emails always work too.

 

I am looking for a specific product, but I cannot find it on your website?

We are sorry to hear that, but you can always tell us what product you are looking for. We will try our best to find it for you. Just to let you know, we travel to different countries to get products for all of you.

 

What makes asian cosmetic so special?

It is simple. With asian cosmetic products, you pay less for the best outcome. At least it works on all of my friends who lives in Europe.

 

Are your products tested on animals?

Oh no! We love animals. No! Please No! We are so against animal testing!

 

What if I received a wrong product from foundasian?

I am sorry to hear that. If you received the wrong item from us, please kindly send us an email. Please also ship us back the product. Don't worry, we will pay for your shipping fee. Please see the "Refund and Return" page at our web footer, AKA the bottom of our page, to find out more.

 

Do you ship internationally?

Yes! We ship to internationally to, but not limited to, United States, Canada, Brazil, France, Belgium, Germany, Netherlands, Switzerland, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Poland, Turkey, Israel, Russia, Mainland China, Japan, South Korea, Macao, Viet Nam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia and New Zealand.
We also ship to most of the European Countries.

 

Shipment cost & Time!

For orders above €80, or equivalent amount, we will provide a free shipping service.
Usually it may take 5 to 15 working days for our package to reach you. For more information, please visit our shipping information page.

 

Can I cancel my order?

You can cancel the order if the product is not been shipped. Feel free to contact us through live chat or email. We will do our best to assist you.

 

How about payment method?

We accept payment through Visa, Master, and Paypal.